Privacy Policy

Personal information we collect

When you visit plinthoslab.com, we automatically collect certain information about your device — including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the site, we also collect information about the pages you view, the website or search terms that referred you, and how you interact with the site. We refer to this automatically-collected information as “Device Information.”

In addition, when you choose to use a feature of the site — such as contacting us through the contact form — we collect the personal data you provide: your name, business email, company, phone number, location, and the contents of your message.

You can visit the website without telling us who you are or revealing any information by which you could be identified as a specific individual. If you choose not to provide your personal data, you may not be able to use some of the website's features — for example, you won't be able to contact us directly through the form. If you are uncertain about what information is required, you are welcome to contact us at privacy@plinthoslab.com.

Cookies

The Site currently uses only essential cookies necessary for basic operation. We do not set analytics, advertising, or third-party tracking cookies. If we introduce optional cookies in future, we will request your consent through a cookie banner before any non-essential cookies are placed on your device.

Why we process your data

Customer data security is our top priority. We process only minimal user data — only as much as is absolutely necessary to maintain the website and respond to you.

• To respond to your enquiries and requests.
• To operate, maintain, and improve site performance. Information collected automatically is used only to identify potential cases of abuse and to establish statistical information about website usage — this statistical information is not aggregated in a way that would identify any particular user.

Legal basis & consent

• We process the personal data you submit through forms on the basis of the consent you give at the point of submission.
• That data is used only for the purpose stated at collection — responding to your enquiry — and is not used for unrelated purposes without further consent.
• You may withdraw consent, or request access, correction, or erasure of your data, at any time — see “Your rights” below.

Data retention

We retain the personal data you submit through the contact form for as long as is needed to respond to your enquiry and to maintain reasonable business records. You may request deletion of your data at any time by emailing privacy@plinthoslab.com.

What we don't do

• Sell your data to third parties.
• Track you across unrelated sites.
• Store payment information on this site.

Children's data

The Site is not directed to children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us and we will take steps to delete that information.

Your rights

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.
• The right of access.
• The right to rectification.
• The right to erasure.
• The right to restrict processing.
• The right to data portability.
• The right to object.
• Rights in relation to automated decision-making and profiling.

If you are a resident of India, you hold equivalent rights under the Digital Personal Data Protection Act, 2023 — including the right to access, correction, and erasure of your personal data, and the right to withdraw consent. To exercise any of these rights, please contact us using the details below.

If you are a European resident, we note that we process your information to respond to your enquiries and to pursue our legitimate business interests. Please also note that your information may be transferred to and stored in locations outside of your country, including India where we are based.

Information security

We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorised access, use, modification, and disclosure of personal data in our control and custody. However, no transmission of data over the Internet or a wireless network can be guaranteed.

Links to other websites

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our website, and to read the privacy statement of every website that may collect personal information.

Legal disclosure

We will disclose any information we collect, use, or receive if required or permitted by law — such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a lawful government request.

Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes may be announced more prominently on the Site. Continued use of the Site after the update means you accept the revised Policy.

Contact

If you would like to understand more about this Policy, or wish to contact us regarding your individual rights or your personal information, please email privacy@plinthoslab.com. We respond within 30 days.

Governing law & jurisdiction

Governing Law. This Policy, and all related obligations (whether contractual or non-contractual), are governed by the laws of India.

Amicable Settlement. In the event of any dispute, the parties shall first attempt to resolve the matter through mutual, good-faith consultations.

Jurisdiction & Arbitration. If unresolved, any dispute shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of the arbitration shall be Pune, India. The language of the arbitration shall be English. Subject to the foregoing arbitration provision, the parties submit to the exclusive jurisdiction of the courts at Pune, Maharashtra, India.